At Hapyshopy, customer satisfaction is our top priority. We aim to make every shopping experience smooth and worry-free. If your purchase doesn’t go as expected, our Refunds and Disputes Policy ensures a fair and transparent resolution process.
1. Refund Eligibility:
Refunds are available for orders that meet our return or cancellation conditions — such as receiving a damaged, defective, or incorrect item, or if your order could not be delivered.
2. Refund Process:
Once your returned product is received and inspected, your refund will be initiated within 5–7 business days. The amount will be credited to your original payment method (card, wallet, UPI, or bank transfer).
3. Non-Refundable Items:
Certain items such as personal care products, innerwear, customized or perishable goods may not be eligible for returns or refunds due to hygiene or product-specific reasons. These will be clearly mentioned on the product page.
4. Dispute Resolution:
If you face any issue regarding your order, refund, or payment, you can raise a dispute request through your Hapyshopy account or contact our Support Team. Our team will investigate and work with both buyer and seller to ensure a fair outcome.
5. Refund Delays:
In rare cases, bank processing may cause slight delays. If your refund does not reflect within the mentioned time, please reach out to us with your order details — we’re here to assist you until the issue is resolved.
6. Transparency and Trust:
We follow a clear, trackable, and fair refund system. Every step of your refund or dispute process will be updated through email or SMS notifications.
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